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General
How long does it take to install Everest's services?
Can I change services after I'm installed?
How long has Everest been in business?
How will I know when Everest is available in my neighborhood?
How reliable is the service?
Can I talk on the phone and use the Internet at the same time?
How long before I can be installed?
Is there a contract involved for this service?
Do you have to re-wire my home for your services?
Should I cancel my services I have now?
Phone
Can I keep my current phone number if I switch to Everest?
Can I keep my current long distance carrier?
Do you offer wireless/cell phone service?
Will my phone number still be published in the Southwestern Bell phone book?
Does Everest offer 800 numbers?
I have a business in my home, can this be listed in the Business section of the Yellow pages and how much does this cost?
May I keep my current phone number if I move to a new address?
Cable TV
If I order the Digital Tier or Premium Channels, can I watch them on every TV?
Do I absolutely need a digital cable box?
Can I watch one TV channel and record a different channel with Everest's digital cable box?
Internet
What do the three different speeds mean?
What's upstream vs. downstream?
How do I figure out which speed is right for me?
Can I still use AOL?
Do you have a block that keeps kids from going to inappropriate sites?
Can I have a Static IP address?
How many Dynamic IP addresses do I get with your service?
General
How long does it take to install Everest's services?
It takes approximately 4 to 6 hours to install all three services, depending upon services ordered, number of outlets and any rewiring that needs to be done.
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Can I change services after I'm installed?
Yes, you can change your services anytime by calling 816-268-3000.
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How long has Everest been in business?
Everest began operations in December 2000 and started offering service in January 2001.
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How will I know when Everest is available in my neighborhood?
You will receive a postcard in the mail approximately 60-90 days before service is available, and you'll receive a flyer on your door right before construction begins.
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How reliable is the service?
Everest's services are very reliable. We have a Network Operating Center in our office at 9669 Lackman Road that allows us to monitor our entire network 24 hours a day, 7 days a week.
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Can I talk on the phone and use the Internet at the same time?
Yes, in fact, you can use all three of Everest's services at once.
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How long before I can be installed?
From the time of order, it is approximately 1 to 2 weeks before installation if you live in an active service area.
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Is there a contract involved for this service?
No
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Do you have to re-wire my home for your services?
Not necessarily, but if the wiring in your home is old or needs to be replaced, Everest may opt to do some rewiring for you to give you the best service possible. (The rewiring is free of charge.)
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Should I cancel my services I have now?
No, you'll want to wait to cancel your current services until your Everest service is installed to avoid any possible downtime.
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Phone
Can I keep my current phone number if I switch to Everest?
Yes! You can keep your current phone number, or get a new one if you wish.
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Can I keep my current long distance carrier?
Yes, you can keep your current long distance carrier - or choose from one of Everest's competitive rate plans.
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Do you offer wireless/cell phone service?
No, not at this time.
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Will my phone number still be published in the Southwestern Bell phone book?
Yes.
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Does Everest offer 800 numbers?
Yes, to both business and residential customers.
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I have a business in my home, can this be listed in the Business section of the Yellow pages and how much does this cost?
Yes your business can be listed in the yellow pages. You'll need to contact Southwestern Bell Yellow pages advertising or Feist Publications directly for placement & rates.
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May I keep my current phone number if I move to a new address?
It depends on where you're moving. Call 816-268-3000 and an Everest Customer Service Professional can tell you if you'll be able to keep your current phone number.
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Cable TV
If I order the Digital Tier or Premium Channels, can I watch them on every TV?
Yes, but you'll need to have a digital cable box hooked up to each of those TV's.
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Do I absolutely need a digital cable box?
No, not if you only wish to receive channels 2-99. If you subscribe to any of the channels above 99, or if you'd like to order pay-per-view, then you'll need a digital cable box.
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Can I watch one TV channel and record a different channel with Everest's digital cable box?
Yes you can but it's not a function of the cable box. The easiest way to do this is to install an A/B switch to the incoming cable, then run one cable to the digital cable box and the other to your VCR. Then, you can watch TV on the digital cable box and record on the separate signal running to your VCR.
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Internet
What do the three different speeds mean?
The different speeds are an indication of how fast your Internet files are downloaded from one computer to another over the Internet. Speeds are measured in the form of Kilobits and Megabits per second. A typical dialup modem can achieve download speeds between 28.8 and 56 Kilobits per second, or 28 Kb to 56 Kb (also abbreviated as 28K to 56K). Dial-up modem speeds are very slow compared to the 3 different broadband speeds that Everest offers. Currently we offer speeds of 256 Kbps, 2.0 Mbps, and 4.0 Mbps. This is how Everest Trailblazer speeds stack up to the conventional dial-up:
Trailblazer 256 (256 Kbps) - 9 times faster than a 56K dial-up
Trailblazer 2.0 (2 Mbps) - 54 times faster than 56K dial-up
Trailblazer 4.0 (4 Mbps) - 90 times faster than 56K dial-up
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What's upstream vs. downstream?
The downstream speed is the measure of how fast the cable modem can download a file from the Internet. The upstream speed is the measure of speed from your computer to the Internet. Currently, Everest has 3 different downstream speeds: 256 Kbps, 2.0 Mbps, and 4.0 Mbps. The upstream speed for all cable modems is 256 Kbps.
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How do I figure out which speed is right for me?
Good question. If you're a light Internet user, meaning you only use the Internet to check email and browse the web on occasion, then our Trailblazer 256 package is the right fit for you.
If you're an everyday user of the Internet who checks email frequently, browses the web a lot, or if you have more than one computer accessing the Internet, then the Trailblazer 2.0 connection is your best choice.
If you're a heavy user of the Internet, access multimedia sites that play streaming audio and video, have several computers on a network, or if you participate in on-line gaming, the Trailblazer 4.0 connection is the perfect fit for you.
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Can I still use AOL?
Yes. However, you do not need a separate Internet Service Provider (ISP) with Trailblazer. Trailblazer is an all-inclusive Internet service providing access to e-mail, chat, newsgroups, etc. However, AOL does operate at lightning speeds over our Trailblazer service and AOL has a special offer for subscribers who "provide their own access." For more details, contact AOL.
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Do you have a block that keeps kids from going to inappropriate sites?
Everest does not filter or block any sites on the Internet nor do we provide Internet filtering software for parental control. There are multiple software programs available on the market which offer monitoring, blocking and filtering of chat sessions, email, web sites and search requests. A list of filtering and parental control programs can be found at www.safekids.com
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Can I have a Static IP address?
Currently, Everest only offers static IP addresses to business customers. Business customers can have multiple static IP addresses for their services. For more information about our business products, contact our business sales department at 913-322-9878.
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How many Dynamic IP addresses do I get with your service?
Everest Trailblazer service comes with 5 dynamic IP addresses at no charge. Additional dynamic IP addresses can be purchased for a monthly fee per address. |
